OUR POLICY – TERMS & CONDITIONS

To ensure the spa runs smoothly we kindly ask for a deposit up front to secure your booking of all our treatments.

A Cancellation Fee of $50 will be applied if not informed within 24hrs of appointment. If you need to reschedule please inform us at least 24hrs in advance.

Please arrive no less than 10 minutes prior to your scheduled appointment time. If you arrive late, your appointment duration will be reduced to accommodate our next guest.

We take care of your belongings but take no responsibility for any loss or damage. In all treatments you will be asked to remove your jewellery. It is advisable to leave expensive items at home. Please turn off your mobile phone when entering the premises.

The timing of packages is approximate, and the order of services specified may change at the therapist’s discretion. Remember, this experience is your. Please let us know if you would like to change massage pressure, music volume, lighting levels or room temperature at any time during your treatment. We will not be offerded, we want you to enjoy every aspect of your treatment.

Please advise the Vietspa team of any medical conditons or allergies at the time of booking your appointment.

PRIVACY

We respect your privacy.

We collect your personal information to assist us to serve you in the best possible way. We will only use your personal information in ways that you might expect it to be used in the course of our business including emails, subscriptions & promotions.

We will not pass your personal information on without your permission unless required by law.